Privacy Policy

The aim of this privacy policy is to inform you, the user of www.puffinproduce.com, about how we use, store and collect your information. As a customer or supporter of Puffin Produce Ltd we want to be clear to you about how we use your information and the ways in which you can protect your privacy.

The Website

Throughout this website all necessary steps have been taken to ensure your privacy is protected for the duration of your visit. This website complies with UK law requirements for user privacy.

Contact and Communications

Users contacting this website and/or Puffin Produce Ltd directly do so at their own discretion and provide any such personal details requested at their own risk. Your personal information is kept private and stored securely until a time it is no longer required or has no use, as detailed in the Data Protection Act 1998 and General Data Protection Regulation 2018 (GDPR). Every effort has been made to ensure a safe and secure form to email submission process but we do advise users that using such form to email processes does pose a risk. To find out more about the storage of your data, please read the ‘Your Information’ section of this privacy policy.

Puffin Produce Ltd will only use the information submitted to provide you with further information about our products and/or services or to assist you in answering any questions or queries you may have submitted. This includes using your details to subscribe you to any email newsletter program the website operates, but only if this was made clear to you and your express permission was granted when submitting any form to email process. If you have contacted Puffin Produce Ltd before, received samples, purchased from or enquired about purchasing from the company previously and have expressly opted in to receive further information from the business then you may receive any email newsletter relating to previous communications. Your details are not passed on to any third parties. This is by no means an entire list of your user rights in regard to receiving email marketing material. Please read the ‘Email Newsletter’ section of this privacy policy for more details on email marketing.

Email Newsletter

This website may operate an email newsletter program, used to inform subscribers about products and services supplied by this website. Users can subscribe through an online automated process should they wish to do so, but do so at their own discretion. Some subscriptions may be manually processed through prior written agreement with the user. All users will be given the option to opt in to receive further information. Only with express permission will the user be contacted.

Subscriptions are taken in compliance with UK Spam Laws detailed in the Privacy and Electronic Communications Regulations 2003. All personal details relating to subscriptions are held securely and in accordance with the Data Protection Act 1998 and the General Data Protection Regulation 2018. No personal details are passed on to third parties nor shared with companies or people outside the company. Under the Data Protection Act 1998 and the General Data Protection Regulation 2018 (GDPR) you may request a copy of the personal information held about you by this website’s email newsletter program. If you would like a copy of the information held on you, please write to the business address: C/O Marketing Department, Puffin Produce Ltd, Woodlands Site, Withybush Industrial Estate, Haverfordwest, Pembrokeshire SA62 4BS.

Email marketing campaigns published by this website may contain tracking facilities within the actual email. Puffin Produce Ltd may use a third party (Mail Chimp) to deliver communications via email. Mail Chimp may track subscriber activity and store data in a database for future analysis and evaluation. Such tracked activity may include; the opening of emails, forwarding of emails, the clicking of links within the email content, times, dates and frequency of activity (this is by no means a comprehensive list). This information is used to refine future email campaigns and supply the user with more relevant content based around their activity. For more information on the use of your data by Mail Chimp, please view their privacy policy here: https://mailchimp.com/legal/privacy/

In compliance with UK Spam Laws and the Privacy and Electronic Communications Regulations 2003, subscribers are given the opportunity to unsubscribe at any time through an automated system. This process is detailed at the footer of each email campaign. If an automated un-subscription system is unavailable then clear instructions on how to unsubscribe will be detailed instead.

Your information

In accordance with the General Data Protection Regulation 2018 (GDPR), you can check your information to verify, update or correct it and to have any obsolete information removed at any time. You can also ask to review any of the information we have retained, how we have used it and to whom we have disclosed it to at any time by contacting us at info@puffinproduce.com.

Once express permission has been obtained, your information is held by Puffin Produce Ltd in a secure folder on a secure server held on site in the UK by Puffin Produce Ltd. A back-up for this server is held by a third party IT provider (5C Services) within the UK. You can view the privacy policy for 5C Services here: https://static1.squarespace.com/static/57d021cbff7c5074fe91dcfb/t/5af40cb96d2a739d51a37dc8/1525943483316/5c+Services+Privacy+notice.pdf. Your information is held in the UK and will never be transferred internationally. None of the information we collect is used to make automated decisions.

Subject to certain exceptions prescribed by law and provided we can authenticate your identity, you will be given access to your personal information as far as is reasonably practicable. You will also have the right to challenge the accuracy and completeness of any information we hold on you and amend as appropriate. You also have the right to be forgotten and your information deleted, whereby a reasonable reason cannot be given for us to hold your information.

We do not collect any personal data or any specific data pertaining to race or ethnic origin, political opinions, religious or philosophical beliefs, trade union memberships, genetic or biometric data, health or morality or sexual orientation.

We will never share your personal or contact information with any third party, other than for the means outlined in this privacy policy.

You may also ask us to change your preferences regarding how we use or disclose your information, or to let us know that you do not want to receive any further information from us, by emailing info@puffinproduce.com.

External Links

Although this website only looks to include quality, safe and relevant external links, users should always adopt a policy of caution before clicking any external web links mentioned throughout this website.

Puffin Produce Ltd cannot guarantee or verify the contents of any externally linked website despite their best efforts. Users should therefore note they click on external links at their own risk and this website and its owners cannot be held liable for any damages or implications caused by visiting any external links mentioned.

Adverts and Sponsored Links

www.puffinproduce.com may contain sponsored links. Where a sponsored link occurs, the third party involved may have a detailed privacy policy relating directly to the adverts they serve.

Clicking on any such sponsored or hyperlinked details will send you to the third party website through a referral program which may use cookies that tracks the number of referrals sent from this website. This may include the use of cookies which, in turn, may be saved on your computer’s hard drive. Users should therefore note that if sponsored or hyperlinked external links are clicked on then users do so at their own risk and www.puffinproduce.com and its owners cannot be held liable for any damages or implications caused by visiting any external links mentioned.

Social Media Platforms

Communication, engagement or any other action taken through external social media platforms that this website and its owners participate on are custom to the terms and conditions, as well as the privacy policies, held with each social media platform respectively.

Users are advised to use social media platforms wisely and communicate / engage upon them with due diligence in regards to their own privacy and personal details. We will never ask for or store any personal or sensitive information through social media platforms and encourage users wishing to discuss any personal or sensitive details to contact Puffin Produce Ltd directly through email (info@puffinprioduce.com) or via telephone: 01437 766716.

www.puffinproduece.com may use social sharing buttons which help share web content directly from web pages to the social media platform in question when such buttons are clicked upon. We advise users that using such social sharing buttons is at the users discretion and note that the social media platform may track and save your request to share a web page respectively through your social media account.

Shortened Links in Social Media

www.puffinproduce.com and Puffin Produce Ltd may share web links to relevant web pages through our social media accounts. By default, some social media platforms shorten lengthy URL’s – web addresses – to such formats: http://bit.ly/zyVUBo.

Users are advised to take caution and make a judgement before clicking any shortened URL’s published on social media platforms by this website and its owners. Despite the best efforts to ensure only genuine URL’s are published, many social media platforms are prone to spam and hacking, and therefore this website and its owners cannot be held liable for any damages or implications caused by visiting any shortened links.